MONICA MEYER

(415) · 497 · 7282 (cid:5) monica.meyer@comcast.net

EDUCATION

Master of Science in Analytics
University of San Francisco

Bachelor of Arts in Mathematics
University of California, Santa Cruz
Overall GPA: 3.5

COURSE PROJECTS

Expected June 2015

July 2012

Business Location Recommendation
Sep 2014
· Queried Yelp and Zillow APIs and performed exploratory data analysis necessary for project to help
businesses decide where to open their next establishment.

Text Classification
· Classified movie reviews as positive or negative using Naive Bayes in Python.
· Found most important words in Reuter’s articles through term frequency, inverse document frequency
on XML files in Python.

July 2014

WORK EXPERIENCE

Bank of America
Dec 2013 - June 2014
Sales and Service Specialist
Mill Valley, CA
· Promoted due to proven ability to resolve complex service issues and process transactions accurately
and efficiently to guarantee customer satisfaction and build customer confidence and trust. Responsible
for establishing, retaining and deepening relationships with customers to achieve team sales goals as
well as providing proactive sales activities of basic products while referring more complex requests such
as mortgages and investment products.

Bank of America
Aug 2012 - Dec 2013
Teller
Mill Valley, CA
· Gained proficiency in retail banking operations, including computing figures, processing transactions
with speed and accuracy and building customer loyalty through exceptional customer service. Learned
to control large amounts of cash flow, work within established policies, procedures and guidelines and
acquired the ability to advise customers on products and services the bank has to offer. Earned a
promotion to the position of Sales and Service Specialist.

SKILLS

Programming
Protocols & APIs
Databases

Python, R
XML, JSON, REST
MySQL, PostgreSQL