WORK SUMMARY

Having 12+ years of experience in customization of CRM (Siebel) applications, which includes 4+ years of experience on Siebel EAI Tools. Involved in configuring Siebel User Interface Layer, Business Objects Layer, and Data Objects Layer using Siebel Tools. Implementing and Designing the Applets, Screens, Views, Joins, Links, MVGs, Pick Lists, and Drilldowns for Business components and Business Objects. Good Experience in Tools Configuration, Workflows and EAI. Extensive experience in Siebel EAI Tools, Integration Objects, Integration Workflows, Workflow Policies, Web Services, EAI Siebel Adapter, EAI Transport Adapters, DataMaps and MQ Series Server Transport for interface with External systems. Strong Siebel Essential Background and excellent understanding of relational Database concepts and Data Modeling. Good Knowledge on Siebel eScripts. Trained on SalesForce.Com.

WORK EXPERIENCE

EAI Module, build/support interfaces in Siebel Application and analyzing, developing and testing the interfaces. Involved in the design and development of enhancement work in Siebel and understanding the business requirement and build the functional and technical development. Involved creating and modifying Integration Objects according to Client requirements. Modified and created DataMaps corresponding to changes in Internal Integration Objects and External Integration Objects. Building Synchronous and Asynchronous Workflows based on the requirement. Involved in designing the Web Services. Performed End to End testing and UAT defects fixing. Developing the solutions and ensure them migrated successfully to higher environments. Involved in unit testing of Interfaces. Troubleshooting environmental issues.

EAI Module, build/support interfaces in Siebel Application that processes the request from BizTalk Server and receives the response from BizTalk Server. Primary Contact to analyze, develop and test the interfaces. Involved in the design and development of enhancement work in Siebel and understanding the business requirement and build the functional and technical development. Involved creating and modifying Integration Objects according to Client requirements. Created the workflow policies based on the business requirement. Modified and created DataMaps corresponding to changes in Internal Integration Objects and External Integration Objects. Building Synchronous and Asynchronous Workflows based on requirement. Performed End to End testing and SIT defects fixing. Involved in code reviews and peer-reviews. Involved in unit testing of Interfaces. Troubleshooting environmental issues.

Configuration of Siebel Sales Application to support the client’s requirements using the Siebel Tools. Implementing of Joins, Links, PickLists, MVGs, Static & Dynamic Drilldowns and Toggle Applets for Business Components and Business Objects. Customized the Views and Applets for Accounts, Contacts and Opportunities screens as per the client requirements. Configured the Static, Dynamic and Hierarchical PickLists. Involved in Design and Development of Various Enhancement Use Cases. Was Involved in Release activities. Creating IO for Request & Response for Inbound Web services and generates WSDL. Creating the Data maps and IO’s as per Client requirements. Creating the MQ for Integrating External Systems. Involved in designing the Web Services. Good Understanding usage of Xml Soap, WSDL and Web Services Implementation. Fixing the Configuration and Integration issues as a part of defect fixing. Unit test case preparation and Execution. Involved in fixing the defects raised during various phases of SIT and UAT. Involved in designing the Workflows through Policy Groups. Involved in Design and Development of the Project. Creation of Integration Objects and Integration Components involved in Integration of Siebel application with External Systems. Involved in developed the Inbound and Outbound Integration Workflows to interact with External Systems. Created Integration Objects to transfer the information from Siebel to external environment with the help of Siebel Workflow, Siebel EAI Adapters and Data Maps. Created the DataMaps for the field mapping between the fields which are created inside the integration object to the external legacy system fields. Involved in designing the MQ Series Transport for interface with External Systems. Creation of detailed Design, Impact Assessment for the new requirement. Design and Development of Various Enhancement Use Cases. Performing Unit Testing.

Skill Name	Version	Last Used	Experience
Siebel	8.2	2024	12y